Testimonials
Hear What Our Clients Have to Say
Had a tech visit my mom's house in sedona shadows. Replace the thermostat and left the wires exposed..charge my $3500.00.
Needless to say my mom's heater did not work..these guys took advantage of my mom ( she is 82 years old ). I do not trust them and i would be very careful if you use them.
Needless to say my mom's heater did not work..these guys took advantage of my mom ( she is 82 years old ). I do not trust them and i would be very careful if you use them.
We have been using Best By Farr for 36 years. Reliable ,friendly and very good honest work. They always answer their phone and if busy they will return your call. Thank you Best By Farr!!!
Installation of our new heat pump was professional and any questions we had in getting used to this new system were timely answered and resolved. Nick explained and answered everything to our satisfaction and we are very happy.
They are under new ownership and it is a disaster. No customer service, no warranty for their work and no respect for customers that they have done work for. They have destroyed the good name that Dave and Jon stood for. Under no circumstance let this company touch your AC. They messed mine up so bad it didn't last 2 years and they won't stand behind their faulty work.
I would never allow them to touch anything on my heating/Ac unit again. After putting in a new unit which they ordered the wrong one the first time, they installed a piece of junk 7 months later, yes I said 7 months later and it didn't last 2 years before it's spraying water and coolant everywhere. When I called them back they serviced it to the tune of almost $700.00. It did not even come close to fixing the problem.
When I called them back 2 weeks later they came out and said yep it's leaking and left without fixing anything again and charged me again for a service call over 100. Dollars. They were supposed to call me and never did.
Yep, I still have water all over and the unit isn't fixed!
I repeat!!!@@@ do not let them touch your unit. Call any company but Best by Farr or you will pay up the nose and get no service, high charges and really lousy service if any at all.
I would never allow them to touch anything on my heating/Ac unit again. After putting in a new unit which they ordered the wrong one the first time, they installed a piece of junk 7 months later, yes I said 7 months later and it didn't last 2 years before it's spraying water and coolant everywhere. When I called them back they serviced it to the tune of almost $700.00. It did not even come close to fixing the problem.
When I called them back 2 weeks later they came out and said yep it's leaking and left without fixing anything again and charged me again for a service call over 100. Dollars. They were supposed to call me and never did.
Yep, I still have water all over and the unit isn't fixed!
I repeat!!!@@@ do not let them touch your unit. Call any company but Best by Farr or you will pay up the nose and get no service, high charges and really lousy service if any at all.
Chris, Mike, Wade, and Lupe are knowledgeable, friendly, pay great attention to detail, and most importantly cleaned up after the installation was complete. I will highly recommend Best by Farr for their great service, very competitive price, and knowledge. If you need a new heating and cooling system, give them a call and ask for Chris!!
Response from the owner:Thank you so much for your wonderful review! I truly appreciate you taking the time to share your experience with us. Chris, Mike, Wade, and Lupe are indeed exceptional members of our team, and I'm thrilled to hear that their knowledge, friendliness, and attention to detail made such a positive impact during your installation.
It's our goal to not only provide top-notch service but also ensure that we leave your space as clean as we found it, so I'm glad to hear we hit the mark for you.
Your recommendation means a lot to us, and it's great to know that our competitive pricing and expertise have earned your trust. If you ever have any questions or need further assistance with your heating and cooling system, don't hesitate to give us a call. And of course, if you need anything in the future, Chris and the rest of our team are always here to help!
Thank you again for choosing Best by Farr. We look forward to serving you and anyone you send our way in the future!
Finally, I've found the real deal for HVAC service! Perhaps the third time's the charm. Had two other companies come last year (including one of the big guys I expected much better from) to check and service my unit, who gave me conflicting info, tried to sell me stuff I didn't need, and overcharged for their dubious service. This year I called Best By Farr, and am very happy with the service and explanation by Travis, who checked everything out, gave my system a clean bill of health, and explained some things to me really well. No attempts to sell me unnecessary stuff, and no false info about parts wearing out. Just a not super low but reasonable service charge, and a skilled, knowledgeable tech with integrity. Highly recommended!
Response from the owner:Thank you so much for your kind words and thoughtful review! I'm thrilled to hear that your experience with Best By Farr HVAC Services was positive, especially after the frustrations you've faced with other companies. It's unfortunate that you had to deal with conflicting information and unnecessary upselling before finding us.
Travis is indeed a valuable member of our team, and I’m glad he was able to provide you with clear explanations and a thorough check of your system. We pride ourselves on our integrity and transparency, ensuring that our customers receive honest assessments and fair pricing without the pressure of unnecessary sales tactics.
Your satisfaction and trust mean the world to us. Our goal is to provide top-notch service that you can rely on, and it's wonderful to hear that we met your expectations. If you ever need assistance in the future, or if you have any questions about your HVAC system, please don’t hesitate to reach out. We're always here to help.
Thank you again for choosing Best By Farr HVAC Services and for recommending us to others. We look forward to continuing to provide you with the high-quality service you deserve.
Unclear communication on services provided.
Excellent service
Response from the owner:Thank you so much for your kind words! It's truly heartwarming to hear that you had an excellent experience with our service. Providing top-notch service is always our priority, and we're thrilled to know that we met your expectations.
From the moment you walked in, our goal was to ensure your satisfaction, and it's fantastic to hear that we succeeded. Our team works tirelessly to deliver exceptional service, and your feedback is a great reward for our efforts.
We understand that excellent service goes beyond just meeting the basic needs; it's about creating memorable experiences that leave a lasting impression. Whether it was our attentive staff, the quality of our products, or the efficiency of our service, we're glad you found every aspect of your visit to be exceptional.
Your review motivates us to continue striving for excellence and to constantly improve our services. We value your patronage and look forward to serving you again in the future. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know.
Once again, thank you for choosing us, and we appreciate your support!
Great place
Response from the owner:Thank you so much for your kind words! It's truly heartwarming to hear that you had a great experience with us at Best by Far LLC.
We strive to provide our customers with the best service possible, and it's incredibly rewarding to know that we've succeeded in doing so for you. Our team works diligently to ensure that every aspect of your experience with us exceeds your expectations, from the quality of our products to the level of customer service you receive.
At Best by Far LLC, we're committed to excellence in everything we do. From the moment you walk through our doors or visit our website, we want you to feel valued and appreciated. Our goal is to make sure that you not only find what you're looking for but that you also have a positive and memorable shopping experience.
We take great pride in our products, selecting only the best to offer to our customers. Whether it's the latest technology, top-notch home essentials, or stylish fashion items, we aim to provide a wide range of high-quality products that cater to your needs and preferences.
But beyond just providing great products, we also prioritize customer satisfaction. Our dedicated team is always here to assist you, whether you have questions about our products, need help with your purchase, or require any kind of support. Your satisfaction is our top priority, and we're thrilled to have delivered on that promise for you.
We're incredibly grateful for your support and for choosing Best by Far LLC. It means the world to us to have customers like you who appreciate our efforts and value what we offer. Thank you for taking the time to share your experience, and we look forward to serving you again in the future!
Response from the owner:Wow, thank you so much for the fantastic 5-star review! I'm thrilled to hear that you had such a positive experience. Your feedback truly means a lot to me.
I'm glad to hear that you found my service helpful and efficient. Providing top-notch service is always my goal, and it's great to know that I was able to meet your expectations.
It's wonderful to hear that you found my work to be thorough and accurate. Attention to detail is something I prioritize, so knowing that it didn't go unnoticed is incredibly rewarding.
I'm also delighted that you found my communication prompt and professional. Keeping open lines of communication is key to ensuring that my clients are always well-informed and satisfied with the service they receive.
Thank you again for taking the time to leave such a glowing review. Your support means the world to me, and I'm thrilled to have had the opportunity to assist you. If you ever need anything in the future, don't hesitate to reach out. I'm here to help!
Get in Touch!
To get in touch with Best By Farr LLC, please contact us at (928) 282-2250. Our friendly and knowledgeable team is ready to assist you with all your air conditioning and heat pump needs. Whether you have questions, need to schedule a service, or require emergency repairs, we are here to help. Give us a call today and experience our exceptional customer service and reliable HVAC solutions.